FAQ

Yes. FIX by BIANCA is a door-to-door service across Mumbai. We collect from your home or office and return your piece carefully wrapped and protected. Contact us to confirm your area and any applicable charges beyond standard service coverage.

Send us two or three clear photographs on WhatsApp — ideally one full view and close-ups of the areas requiring attention. We can provide an initial assessment, followed by a formal estimate after in person inspection.

Yes. We work with a range of premium and luxury materials and assess each item individually before recommending a treatment.

Yes. These materials require specialist handling, and we use material-specific processes designed to respect their texture, finish and natural character.

In many cases, yes. Colour restoration depends on the material, original finish and extent of wear. We assess the piece before recommending whether cleaning, recolouring or a more comprehensive restoration is appropriate.

Our aim is not to erase the history of a piece artificially. We aim to restore it as beautifully and appropriately as possible while respecting the original material, finish and character.

We will tell you honestly. Every piece is assessed before work begins, and we explain what is realistically achievable so you can make an informed decision.

Turnaround varies by service, material and condition. Your estimate will confirm the expected timeline before work begins.

No. If inspection reveals that additional work is required, we will share a revised recommendation and estimate before proceeding.

We photograph each item during inspection to create a condition record before service. This helps us document its state and communicate clearly throughout the process.

The fastest way is to WhatsApp us with photographs of your piece. You can also contact our team directly to arrange a pickup.